Return & Refund Policy

At Noor, we want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help with a simple and fair return process.

1. Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return:

The item must be unused and in its original condition
The product must be in its original packaging
Proof of purchase is required

2. Non-Returnable Items

Certain items cannot be returned, including:

Items that have been used or installed
Products damaged due to misuse or improper handling
Clearance or final sale items (if applicable)

3. Return Process

To start a return, please contact our support team with your order details. Once your request is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

Approved refunds will be processed within 5–10 business days
Refunds will be issued to your original payment method
Shipping fees are non-refundable

5. Damaged or Wrong Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos. We will replace the item or issue a full refund at no extra cost.